Virginia Mason Hospital

Although my hospital experience started out a little bumpy (Read on, I'll elaborate). Overall I felt Virginia Mason provided excellent care. My check in (pre-op) was scheduled for 5:45 a.m. Surgery @7:30. However, when I arrived at 5:45 a.m. I was told that my appointment time was not until 9:15 a.m. Hmm... someone dropped the ball here. I would say it was Steve at Dr.Hunter's office because the night before he is suppose to call and tell you what your actual check-in time is. The 5:45 time he gave me was on Monday so obviously the times changed between Monday and Wednesday and it was his responsibility to inform me.

On to the actual hospital stay;

The staff at Virginia Mason are very efficient and friendly. They treated my with respect and kindness.

There were a few "loud" patients on my floor so it wasn't as quiet as i would have liked it, but i was able to close my door.

Everything went well. The staff was very friendly, and very knowledgeable, and helpfull, my stay was great.

When I needed help, that help was very professional. It was just great for me.

Very clean, knowlegable, compasionate, caring, helpful met and exceeded my needs.

The hospital staff was very attentive and made my stay a pleasant one.

The Dr was awesome, the addt'l surgeon and the anastesiology team were great. However, the nursing staff left much to be desired. While they were all friendly, there was a lot of confusion. Examples: 45 minute response time at 2AM when I pressed the call button. A nurses aid spilled my ibuprofren and never notified anyone. Her comment to me was "I hope that wasn't important" One nurses aid said I could not have my pain meds when I asked for them 3 hrs into the next round. The next nurse who saw me in obvious pain said I was supposed to have been receiving them every two hours. On the evening shift no less than 30 min response to any call. There was a mess up with my pain medication and a full syringe was left sitting on my tray for 2 hrs. When I called again and asked about it there was a new nurse who didn't have a clue what it was or if I needed it. It then disapprered with that nurse and never came back so I have no clue what happened. Two times dietary served me liquid diet with SUGAR~! Regular jello and coffee w/sugar. We requested iced tea got coffee. No one ever asked if I'd like to wash up, shower etc. Only 1 nurse offered to help me out of bed and get me walking despite the fact that we know this is crucial. Only one time did a nurse have me use the spirometer for lung capacity. The day of discharge I was finally given a spreadsheet that told me what my intake should have been the prior 2 days. Day late, dollar short as they say. The transport staff literlly slammed my bed into every wall along the way when I had to get my G.I. test done the day after surgery. He pulled my IV line and I subsequently had an issue with the IV having to be relocated due to this. Had it not been for my family being there, I would have been in serious trouble~ I DO NOT recommend this hospital to anyone if you will be alone during this surgery.

I felt the staff was very helpful in getting you comfortable and in meeting your needs.

They were helpful there got us an extra chair when they were able to so my aunt and mom could sit and stay the night. Helped me get out of bed when I wanted and kept me full of ic and water!

Valet parking available.