Well, after "hounding" my insurance company for weeks, I have been told that I have been refused, once again! How absolutely frustrating! Now they claim that the appeal letter doesn't have the right height! I am soooo tired of this insurance battle! I would NEVER, EVER recommend Blue Cross/Blue Shield of Missouri to ANYONE!! The only thing that you get from them is a run-around and when you persist, they make a decision....but not the right one! I am sorry, I just got off work; my legs hurt, my back hurts and my acid reflux is getting the better of me. I can't imagine why I feel I would benefit from this surgery. I feel about whipped by all this! I suppose that is what the insurance company aims for. If I give up the fight, they wouldn't have to pay! How lame! Meanwhile, good luck and God Bless those of you who have been fortunate enough to have been approved and on their way to 'the losing side'!!