Deaconess Hospital Hospital
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on an overall view the hospital stay was I expected. The only real comment that I have is that some of the aides used a lot of cologne and when you are in pain and feel ill it can be overwhelming..Also very poor tv.
I had a private room that was well equipped with a table for my family to use, 2 dining chairs, and 2 other comfortable chairs. One chair folded out into a bed in case a family member wanted to stay. I was in Cincinnati with my mother and son and, I guess I shouoldn't say this, but the staff allowed my son to visit me and made a fuss over what a good looking boy he is. The nurses and aides were awsome. They were very encouraging and extremely sensitive, especially when I was in the most pain, including helping me with toileting. On my way out of the hospital, one aide stopped me to give me a hug and wish me luck. And, I had to promise to stop up and visit them when I go in for follow ups. I unfortunately did not get to stay on the WLS floor since it was being remodeled, but I still had good accommodations. The only thing I say is to be sure to get there early so you can get checked in at Central Registration, one woman likes to talk on the phone. That probably wouldn't be a problem for most people, I just run late a lot. But, I LOVE the free valet parking. Oh, if the cafeteria sends you some broth, don't eat it, it's way to salty. Just ask the nurses and they'll get you some Jello.
This hospital staff was very attentive and caring. It reminded me of the way hospitals were back before the insurance companies started putting the squeeze on them.
My overall experience at Deaconess was excellent. In areas of this survey that may have rated less than perfect, the situation was always easily remedied. For instance, on the limited occasions there may have been privacy or quiet issues, I just got up & pulled the curtain or closed the door. I never waited more than 5 or 10 minutes for my call light to be answered.... after working 15 years in the medical field, this is an incredible feat sighting today's staffing shortages. Though there were varying degrees of attentiveness, skills & abilities of the staff, all were extremely friendly & had an excellent bedside manner. I've had some downright nasty nurses in previous hospital stays, yet Deaconess Hospital has employed people with outstanding people skills!
I can only speak for myself, Dr. Curry, is amazing, his staff is amazing, For the most part nurses and the aids that took care of me were amazing. BUT, there were a couple things I very much disliked. 1st and most important!!! Dr. Curry Ordered an IV Drug for me to help me because I was bleeding internally, this drug would help whatever was bleeding to seal off. This was ordered early in the day on WEDNESDAY, All day I kept asking the nurses has this came up from the pharm. They would just say no not yet. Finally at 11PM I did get a little nasty and said to the nurse (Who's name I believe was Tonya), that again said no its not here yet ( damn someone could bleed to death before getting the medication they need!!!) Not long after that was said the medication did arrive with the Nurse stating (Oh the Pharm. Thought they had already sent this up earlier in the day) Well wouldn't that have been the Nurses job to check???? By the time they got this running in my IV it was after 11pm and by 7am my IV's blew and they had to stop giving it to me.
I didn't think house keeping did a very good job. Most days my trash can was over flowing, there was quite a bit of dirt on the bathroom floors, No one took my old broth bowls at one time there were 2-3 still sitting on the table. People came in and out but no one touched them. Also there items that were off my bed (dirty Sheets) that were left in the room for days and was still there when I left. Bottom line, I loved the Dr. and the complete Staff! A special Thanks to Nurses, Amy & Lance They were there during the time I just got out of surgery (the worst time for me) and they were wonderful!!!!
The Hospital itself needs work.
I had the very best care, and was treated wonderful from everyone, starting with Valet Parking, General Admissions, Pre-Op testing, Nurses, Aides, housekeeping and my husband even said the cafeteria food was great! I had a wonderful experience at Deaconess Hospital, I couldn't have asked for better care.
