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Terry Scarborough
"I had my surgery with Dr.Terry Scarborough, and he is a jem. If I had to rate him, I would give him a 10!rnrn***UPDATE***8/11/08rnI spoke with the surgeon in person and paid a visit to his new temporary office. I understand why they are having such difficulties. The space is woefully inadequate, but the good news is that he has a beautiful office under construction across the hallway from his temporary office. I guess I'm seeing the worst of this process. Their phones and fax machine are working. And I am getting calls back in a timely manner. My experience below was hopefully isolated. Don't let this discourage anyone from using this doctor. I like him very much.rn**October 2007**rnMy first impression was that he was genuinely interested in what you had to say. I don't think that has changed, but I haven't had any contact with him for almost one year. My big challenge has been in getting information that is clear and timely from the office.rn**April 2008** rnThe girls that work for him are very sweet, and his assistant tries very hard to please. I think that if it wasn't for her, I would be at a loss. But a lot goes on at his office, that makes it hard to keep up, or even worse , to avoid getting \"lost in the shuffle\"-rn He recently changed venues, and has moved into his own office. This has made things even more frustrating in many ways (office phones not working, not knowing if they remember me, no scheduled surgery, not having my paperwork or faxes, miscommunication), but I am hoping this will get better with time. I understand that setting up a new office is a very big task, but I just wish that someone had been in charge of making the patients feel comfortable, and valued during this big change.rn**June 2008** rnI feel that being a bariatric patient I have a lot on my mind, and major hopes for my future, all resting on this person...a lot is depending on this surgeon and his staff. I think not knowing what is going on has caused me so much stress I started over-eating again. rnHis NEW (Carol was great) dietician called me and started grilling me over the phone. She had no idea that I had done 4 months of weight management, TWICE already. She was treating me like somebody who was just starting. I was really patient with her for the first 10 minutes, but then I had to interrupt and ask her what the heck all of the questions were about! She made a remark about my \"chart\" and how the only thing she saw was that I needed, was to talk to the nutritionist.... needless to say, I wasn't happy with that answer. When I explained all that I had done to-date, she say \"oh\" and said they would call me back in a few minutes, which they never did (I wish I could say this was an isolated incident).rnDon't get me wrong... I think the surgeon is a GEM. I even had a good friend use him several years ago, and she had nothing but great things to say. I really want to have a chat with him about the office management. It is lacking something... like ORGANIZATION.rnI still haven't heard back if my insurance gave the \"thumbs up\" or not.rnSo frustrated! I don't want to lose my focus or my drive. I need to do this and soon. I'll keep you posted. :(rn"
About Me
Katy, TX
Location
39.5
BMI
RNY
Surgery
08/20/2008
Surgery Date
Nov 15, 2007
Member Since
Friends 23
Latest Blog 24
Vacation was great... and work isn't bad either
Going on Vacation tomorrow
It's been awhile and I need to post!
Lot of good news and things to be thankful for!
Ordeal with hubby
Tried something new... didn't agree with me
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