Washoe Hospital

I wasn't very happy with the service I received during the day at Renown in the Tahoe Tower. Swing shift was excellent but the rest of the staff was poor at best. They kept saying they were short staffed. My worst complaint is that they plugged my IV machine into a plug which did not work and it kept beeping "low battery" every 30 minutes. I would call for the nurse and it would take them 30 minutes to get there to turn it off, only for it to come back on again in 30 minutes. I wasn't getting any sleep and I was very frustrated. They finally moved it to another plug which helped me to at least get some sleep. They also did not turn on my leg compressions and I didn't notice it until I'd been there for a couple hrs and my sister asked me about it. That is a very dangerous thing to forget I understand. One of the nurses was speaking in acronyms as if I knew what she was talking about. "I will see if I can DC the PCP and check on the APP..." I had no idea what she was talking about and when I asked her, she seemed irritated. The swing nurses Kevin and Janelle were great though. Another thing; I wasn't given my spirometer until I left and we had to ask for it. I thought I was supposed to be doing that every two hours. They could not assure me that my food was sugar free, they would only say "it should be" so I didn't eat it. I just wasn't impressed at all. They were trying to get me to leave after 22 hrs and I couldn't eat anything, take the liquid pain meds, and worst of all I still couldn't go pee and needed a catheter. Well my luck, or lack there of, tends to follow me so maybe someone else will have a better experience. I was called and told to be there at 11 for surgery at 1pm, then I was called and told be there at 9am for surgery at 11am. I sat in the preop room for 5 hrs. The lady who did my IV was very nice and worked hard to get it in just the right place. I'm very grateful for her. Good luck!! I'm glad it's over!

Horrible. The staff didn't care how I felt, didn't want to help, and didn't even come when I pressed the call button. I would never use them again.

The only problem I had was that they brought this lady into my room. I have been in the hospital 3 times in all my years and never ever had any other patient in the room. I was surprised but the lady was nice non the less.

I felt the staff was excellent. The only drawback is that they are going through a major renovation right now and it tends to be a bit confusing getting from place to place.

My experience at the hospital was better than prior experiences with this hospital and it was 10 times better then I was expecting

the care was excellent, nursing staff on a scale of 1-10 20.

My husband stayed with me to give me the support and they help his needs too. Its was great. Told them the medication they gave me (Morphine) was not working well and they gave me something stronger.

My nurses were great until the second evening nurse came on, she was rude and didnt have a clue. The lady in the room with me didnt speak the same language as i and I didnt know how to speak hers this ended up being a problem since she needs help and I had no clue what she was saying. It is also very frustrating listening to a tv channel for HOURS and no having a clue what is being said.

Hospital has things timed and ready for you - even includes transportation by wheelchair by a person in "Transportation"...I was impressed on how well things went - everyone was very caring and made sure I was comfortable - even provided me with a bi-pap machine when I mentioned I usually sleep with one. Could not have asked for a better place to stay.

I THOUGHT THE HOSPITAL STAY WASN'T TOO BAD. MY BIGGEST COMPLAINT WAS THE LADY I SHARED THE ROOM WITH!