"First impression was that he was very business like. But first impressions are sometimes wrong, which in this case is true. I find him to be very nice. He knows what he is doing. He is always invoved with his patients, even when you don't see him face to face. The staff of the entire practice is wonderful, especially Jennifer and Jessie. I don't think this process would have been nearly as tolerable without Jessie. The staff doesn't treat you as another number or face in the crowd. The entire practice places a lot of emphasis on aftercare. They don't just do the surgery and leave you out to dry. They are very invovled and have plenty of aftercare programs to help keep post ops on track. I would recommend Dr. Reinhold without a doubt. I also would recommend St. Raphael's to anyone. From pro-op testing all the way up to my surgery day the staff that treated me at the hospital were wonderful. I was so pleased at how kind and caring they were. The way the doctors, nurses and techs treated me prior to surgery, made a very difficult, very stressful process so much easier. "