Holly74
It's offical
Jun 05, 2009
It's official I have a date. Well it has been for over a week. But, I just got a paper in the mail that gives me an actual time that I have to be at the hospital. And my appointment time for my Pre-op testing, Can't believe it is finally going to happen.
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Thank you Jesus
May 07, 2009
It's so amazing how one person's kindness can make your totally crappy mood turn around!
Yesterday when I called the insurance company I was so ready to rip someone's head off. I had all documents in hand, ready to go to battle. Well, it started out badly, the agent told me that I had been referred out to a surgeon that is over 2 hrs away from me. I proceed to explain that I have been fighting this for the past 7 months and just two days ago they told me a surgeon in our city had just been added to the approved list. She then says, hold for just one min.....No big surprise the past 7 months I have spent countless hours on hold. After about three min on hold I start to feel bad because I should have been nicer to this lady, it wasn't her fault. Then she comes back on line and proceeds to tell me she that she is going to put me on hold again. She was going to call the Dr's office herself... OMG!! could this be true, someone actually going out of their way to do something nice... this is not the norm when dealing with these people. Then she came back on the line and tells me it's all taken care of and that SHE is going to fax the approval to the surgeon's office.(they originally told me I would have to fax it myself when I got the paperwork in the mail and it could take up to two weeks for me to get it) Well imagine my surprise.. I thought I was going to faint at this point...
Then I started to cry. I think I scared her, she kept asking me if I was OK, I felt like such a dumb ass. But once I could catch my breath, I thanked her profusely. she started to laugh and then thanked me because she said that this call was the highlight of her day,.
I swear, after that call yesterday, I feel so good emotionally. I woke up this morning is such a good mood, well until my 10 yr old started with the attitude, but that's a story for another day..
I am Finlay seeing the light at the end of the tunnel.
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Yesterday when I called the insurance company I was so ready to rip someone's head off. I had all documents in hand, ready to go to battle. Well, it started out badly, the agent told me that I had been referred out to a surgeon that is over 2 hrs away from me. I proceed to explain that I have been fighting this for the past 7 months and just two days ago they told me a surgeon in our city had just been added to the approved list. She then says, hold for just one min.....No big surprise the past 7 months I have spent countless hours on hold. After about three min on hold I start to feel bad because I should have been nicer to this lady, it wasn't her fault. Then she comes back on line and proceeds to tell me she that she is going to put me on hold again. She was going to call the Dr's office herself... OMG!! could this be true, someone actually going out of their way to do something nice... this is not the norm when dealing with these people. Then she came back on the line and tells me it's all taken care of and that SHE is going to fax the approval to the surgeon's office.(they originally told me I would have to fax it myself when I got the paperwork in the mail and it could take up to two weeks for me to get it) Well imagine my surprise.. I thought I was going to faint at this point...
Then I started to cry. I think I scared her, she kept asking me if I was OK, I felt like such a dumb ass. But once I could catch my breath, I thanked her profusely. she started to laugh and then thanked me because she said that this call was the highlight of her day,.
I swear, after that call yesterday, I feel so good emotionally. I woke up this morning is such a good mood, well until my 10 yr old started with the attitude, but that's a story for another day..
I am Finlay seeing the light at the end of the tunnel.
frustration
May 05, 2009
I am so frustrated at this whole process. I started this in October 08, and I am still fighting to get it done. Waited patiently for a surgeon on post (military wife), Did everything that was asked of me, made all my appointments. Get to my final pre op appointment to schedule my surgery, and BAM!!!! get hit with a bomb. They have to send me out to a civilian doctor........... How about you telling me this 3 weeks ago when I made this appointment? It could have saved me a lot of frustration and tears. So now I have to wait for the referral to go through,,,,,AGAIN, and now being told that I may have some CO-pays. I am not happy about all this, but I will press on. Tomorrow is a new day, and hopefully things will get better.
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Waiting on sergeon
Oct 29, 2008
Received referral for sergeon last Thursday, I am waiting on appointment with the sergen to get the process started. I'm aware that the process usually takes about 3 months at the facility that I will be having surgery at. I am a little scared, but so ready to get my life back. Cant wait to be able to get down on the floor to play with my kids and not wonder how I am gonna be able to get back up. Can't wait to be able to exercises and not have every bone in my body hurt. Can't wait to be able to go into any store and buy clothes. I realize that this will not be a magic fix and there has to be a lot of hard work and dedication on my part and I am ready to do the work. I am so ready to get this started.
About Me
Augusta, GA
Location
23.4
BMI
Surgery
06/23/2009
Surgery Date
Oct 29, 2008
Member Since
