"Dr. Schauer has really gone to bat for me. I first began the WLS process at Cleveland Clinic in 2007. My first impression of him was that he was patient and spent time answering questions of not only myself but my family members as well. When we got to the point of gaining insurance aproval my insurance company felt that the Gastric Sleeve procedure was experimental and would not cover it. That did not stop Dr. Schauer. He went to my insurance company and not only wrote letters but had a face to face meeting trying to get them to cover my surgery. The final decision was no.
After getting a new job and new insurance I started the process again, Dr. Schauer put me on a fast track so we could get to a surgical date quicker than normal. It worked and I had my surgery on June 17, 2010.
Dr. Schauer and the entire staff at the Metabolic and Bariatric Center at Cleveland Clinic have been wonderful. From the setting itself with wider chairs and patient comfort, to the receptionists at the front desk. Everyone has been wonderful and has done everything to make me feel comfortable and relaxed. I am looking forward to going through the post op program.
The only thing negative I would have to say is Dr. Schauer is not the most prompt and is usually late for appointments. The other doctors on staff that encountered were also nice except for Dr. Cooper. I felt her bedside manner was lacking and that she really did not care about me one way or the other."
