"What was your first impression of him/her? Goodrn rnHow did your impression change over time? I have just seen him once.rnrnHow would you describe his/her office staff? Very friendlyrnrnWhat did you like least about him/her? rnrnWhat should future patients know about him/her?rn rnHow much does he/she emphasize aftercare? rnrnDoes he/she have a structured aftercare program? rnrnHow did he/she address the risks of surgery?rn rnHow would you rate him/her overall? rnrnWhich is better, surgical competence, bedside manner, or are both great?rnrnWhen I see him more, I'll let you know more."