"My first impression of Dr. Randall was that he was professional, intelligent, and caring. I also liked his sense of humor. In the group pre-surgery meetings, I learned of his reputation as a highly regarded, excellent surgeon. In the hospital, following surgery, I found him to be very compassionate and sensitive, and quick to ease my fears. rnrnHis office staff has always been courteous, professional, and helpful. Knowing I travelled from a distance, they scheduled appointments with the nutritionist and psychologist on the same day as the surgeon's appointment.rnrnOne of the things I least liked about him was how he was direct about how I was not meeting his pre-op requirements. In retrospect, I am glad that he was so direct.rnrnDr. Randall and his staff stressed the importance of attending the pre and post surgical support meetings. He also scheduled regular post-surgery appointments.rnrnI had some problems following surgery, and wound up in a nursing home for a week. Dr. Randall worked closely with my primary care physician as well as the staff during this time.rnrnHis aftercare program is structured and has been invaluable to me. rnrnHe was upfront about the risks of surgery, especially since I had a few health risks. Yet, I felt extremely comfortable going into surgery that I was in good hands.rnrnI would rate surgical competence as being more important than bedside manner. In my opinion, Dr. Randall excelled in both areas.rnrn"
