"Dr Verseman and his staff were great. Gwen talked me through the entire process from the first consultation to the Pre-Op instructional meeting. Their detailed information regarding what to expect both during the hospital stay as well as how to prepare for being released was fantastic. My wife was given all of my prescriptions prior to surgery and lists of supplements and first aid type things that would help my recovery. The aftercare \"program\" coinsided with my insurers requirments. My surgical risks were higher because of my BMI (75 at time of surgery). Dr V was very honest about those. Overall I would give him 10 out of 10 for the flow of the process and the surgical competence he and his staff exhibited. When looking for a surgeon I would have to say surgical competence would be the only consideration for me. I have enough friends, I want my surgeon to be the Best at what he does. If, as in Dr Versemans case, he is a nice personable professional then that is just a Bonus. Also, I cant say enough about Dr. Versemans P.A. , Karen. I never actually met her until the morning of my surgery but she was very reassuring and helpful durring my surgery and hospital stay. For someone who had never had any kind of surgical procedures she made me feel as comfortable as possible. thanx"