"I only spoke with Dr. Halversen for about 5 minutes. Because of a mix-up with my pre-surgical consult, he saw me last thing in the day and I got the impression he would have preferred to have gone home instead of getting me in (even though I had waited in the lobby for 2 hours).
I hear he is an excellent surgeon so I'm going off recommendation, rather than personal feeling. As long as he is superb at his job, I really don't care if I have a personal relationship with him or not."