"The only complaint I had in general was that you had to wait about 20-30 minutes after requesting pain medications before you received it. It got to the point that I started asking for it half an hour before it was due. Also, I did encounter one "technician" (nurse's aid) that was very inconsiderate of my needs. The very first time I got up to walk, she kept trying to leave me to walk alone and me with pain medication, an IV pole, a catheter, and a drain tube. Talk about not caring. But she was the exception. The rest were above average in their concern and attention."
"Dr. Gardner was very nice, although very rushed. I waited over an hour and a half before seeing him. They were extremely backed up that day. They took me back and weighed me, took my pre-op picture, then put me in a small room where I watched a 15-minute video about the surgery. Afterwards, I was escorted back to the exam room where Dr. Gardner spoke to me for over 45 mins. He made sure he answered all my questions as thoroughly as possible. Although he was wonderful with all my surgery questions, he was quite vague about aftercare. I got the impression that he believes aftercare is what you make of it, which is fine with me. The staff is wonderful, although I found out they only send out the pre-certification requests to insurance once a week. I was seen on a Thursday and they still hadn't sent out my paperwork the next Wednesday when I called to check. Although he is not the most personal/friendly doctor I have ever met, he does have a good bedside manner, and I really feel his surgical competence is above average. One thing to know about Dr. Gardner. He will not operate on anyone with co-morbidities. Dr. Gardner admitted that this was due to his own preference because people without co-morbidities typically have a better success rate. All in all I would recommend Dr. Gardner."
