"I first saw Dr. Hahn on September 6, 2001
in the hallway of his office. Only to have
a great dissapointment when I found out I would not be able to complete my appointment with him on that date because my referring physician failed to put my referral into the insurance company. Out of anger I called my insurance company on that date September 6, 2001 changed my PCP as of that date. Called another PCP who I knew worked very closely with Dr. Hahn, was fortunate to get an appt the following Tuesday the 11th of September with the new PCP. He very carefully went over my medical history and while I waited in his office he called back to Dr. Hahn's office and made my appt and called the referral into my insurance office. I went back to Dr. Hahn on Monday Sept 17, 2001.I can't say enough good things about his office staff, they went out of their way to help me expedite things as quickly as possible. I had done all of my homework and had all my medical records together and ready to go. The dr's office tranmitted the paperwork to the insurance office on Tuesday September 18, 2001. On Thursday Sept 20, 2001 I received a call from the Insurance company and I missed the call. I called the insurance company on Friday Sept 21 and told them I was returning their call. The nurse/caseworker asked me about 3 or 4 questions, which I answered for her over the phone and she told me right then and there that she was approving my surgery and would be transmitting the paperwork to the surgeon's office that same day. I then called my surgeon's office and spoke to Donna (the office manager) who told me she would call me on Monday to give me a date. I can't believe it was this fast and this simple. I have heard horror stories about other people fighting their insurance companies. All I can say is my hat is off in a salute to Cigna HMO, Sherman, Texas.
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