Steve B.
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Michael Hocking
"Dr Hocking is very professional and answered every question I can think off. His newly revised staff is great! He used to have an assistant named David who was an interm from the University. It all started in the middle of July. My primary doctor approved me to see Hocking and sent the referrel to his office. Called Hocking's office and spoke with his assitant David. He said he got the referrel, a week later he said he never heard of me. This David guy was the only person you can talk to, to schedule an appointment with Hocking. This guy only worked 3 days a week from 1pm - 5pm and everytime you called he was out of the office. I called Hockings office every day 3 sometimes 5 times a day for 2 weeks and got nowhere. When you did speak with his assitant David he would say he would call you back. But you would never get a call back. Finally I told them I must speak with hocking. They gave me his email address. I emailed him and got a call back within hours. They scheduled a consult within a week from the email. When I went to the consult the wait wasn't long at all. I was called right on time. What was strange was he had another interm at the university come in and ask me a bunch of questions, like what diets I have tried and so on. I felt these questions should have been directly quoted to Hocking. Then Dr. Hocking came in. Answered all my questions very good and very precise. When he talked about the surgery he made it very easy to understand and drew it out on sheet of paper. What worried me was when I asked him how soon can I have the surgery he said something about how he is not really an employee of Shands hospital but an employee of the University of Florida, and then he said that he gets paid salary and not by the surgery like private doctors do. He didn't sound so enthused about giving the surgery. But he is very professional, and experienced. When I left the consult he said that he would write up a letter to my insurance company and send it in a week or so. He then said that they sometimes take a couple months to approve it and that he was booked with surgerys for the next 4 months.. So, I am thinking that I am not going to have this surgery at least until Feburary 2001. I waited 5 weeks and called my Insurance company. They never recieved a letter from Hockings office, "if this tells you anthing about his staff!" I called his office, he has a new assistant now, her name is Jenica. She told me that she would call the insurance company and have things sorted out. I got a call from her the next day with the operation date. I was shocked to here that the surgery was only a month away. So, I guess to parpharse the above.. He had a bad staff "DAVID" but now his new assistant or staff seems to be very good. Did I mention Margret? She is wonderfull. Jenika and her pack a good team. I will add more when I have the pre op and the surgery. Pre Op is scheduled a day before the surgery on Oct 17."
About Me
Deltona, FL
Location
50.2
BMI
RNY
Surgery
10/18/2000
Surgery Date
Aug 04, 2000
Member Since
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